AI-Powered Patient Support System
The Challenge
The healthcare provider faced overwhelming call volumes for appointment scheduling, prescription refills, and general inquiries. Long wait times frustrated patients and consumed significant staff resources that could be better utilized for patient care.
Our Solution
We developed an intelligent virtual assistant using natural language processing and integration with their existing practice management system. The AI assistant handles common patient inquiries, schedules appointments, provides prescription refill information, and escalates complex cases to human staff. HIPAA-compliant architecture ensures patient data security.
Technologies Used
Results & Impact
Call Volume Reduction
Decrease in calls requiring human agents
Patient Wait Time
Reduction in average wait times
Staff Efficiency
Increase in staff productivity
"The AI assistant has transformed our patient experience while allowing our staff to focus on delivering quality care. Outstanding implementation by Sirius Net Technologies."
Dr. Sarah Mitchell
Medical Director, Healthcare Provider Network